Frequently Asked Questions (FAQs)

NEW GroupWise 8 WebAccess FAQs

Reading messages in WebAccess
Selecting messages in WebAccess
Purge vs. Delete in WebAccess
Enhancing messages in WebAccess

GroupWise 8 Client FAQs

Important Archive Information
Backing up Your Archive Folder
Installing the Groupwise Client
Why aren't my appointments showing up in my mailbox?
Why are my fonts different?
How do I change my settings?
What happened to my LDAP address book?
What is the favorites box for?

NEW GroupWise 8 WebAccess FAQs

GroupWise WebAccess is found in the eWeber portal. This new version of Groupwise WebAccess is now very similar to the GroupWise 8 Client users have been accessing for several months through the GroupWise application installed on their computer.

Items in a folder are now displayed without paging and can be seen by scrolling through the list using the scroll bar. You can also drag and drop items between folders. The calendar in the new version is also very similar to the client and allows more customizability.

It is important to remember that email is still not archived in WebAccess. It is important to use the GroupWise Client from time to time to ensure your items are not deleted after 120 days.

Highlighted below are some of the most noticeable differences between version 7 and version 8 of GroupWise Web Access.

How do I open and read an email in Groupwise WebAccess 8?

Double click the email you wish to open.

Where are the checkboxes for selecting an email or several emails?

Instead of checking a box, you can now just highlight the email you want to select.

To select multiple emails that are adjacent to each other, click the first email and then hold the shift key while clicking the last email. This will select all the emails between the first and last one.

To select multiple emails throughout the list that are not adjacent, hold the control key while clicking on each email to be selected.

What is the difference between Purge and Delete?

If you click the Delete icon, it will move the selected item(s) to the Trash. These items are kept for 7 days and during that time they can be “undeleted”. However, after 7 days they are permanently deleted.

If you click the Purge icon, it will permanently delete the selected item(s). These items cannot be recovered once they are purged.

Enhancing Messages

You can now enhance your email messages with various fonts as well as using bold, italics, underline and color. Click the “HTML” icon to see these options.

For additional help with the GroupWise Client or GroupWise WebAccess, sign up for one of the GroupWise classes listed in Training Tracker in the eWeber portal.

You can also view additional help at http://training.weber.edu/groupwise or contact the IT Service Desk at (801) 626-7777

GroupWise 8 Client FAQs

Important Archive Information

     Setting Up the Groupwise Archive

 Installing the Groupwise Client

• The Groupwise Install File is quite large. It is approximately 87 MB so it might take a little while to download and install, depending on the speed of your connection.

• Groupwise is only available for Departments and Employees (Faculty, Staff, and some Student Workers) of Weber State University.

• Groupwise is available through the Applications Folder on your desktop. To install at home or on your laptop, please use the Software Downloads channel in the eWeber portal.

Why aren't my appointments showing up in my mailbox?

This is a new feature of Groupwise 8. When you send an appointment that includes yourself, it will automatically accept the appointment for you instead of placing it in your mailbox waiting for you to accept it.

Why are my fonts different?

Groupwise 8 has new fonts and views. As a result it may reset your fonts back to the default Groupwise 8 fonts. To change this you will need to go to the Tools pull-down menu and Select OPTIONS. Then double-click on Environment and Select the VIEWS Tab.

How do I change my settings?

To change your Groupwise Settings, you will need to go to the Tools pull-down menu and Select OPTIONS. Then double-click on Environment or one of the other choices depending on which settings you wish to modify.

What Happened to my LDAP address book for looking up student email addresses?

You will need to set this up again if you want to use this Address Book.

• Click on the Address Book icon on the main toolbar (Far left).
• Click on Novell LDAP Address Book.
• Click the Directories button.
• Click the ADD button.
• The Account Name should be "Wildcat Address Book", click Next.
• Type in the server address as address.weber.edu, click Finish.
• Click the Close button

In order to perform a search on the directory, you will need to input a name (for display name, a first name will do) in the box next to the" >= " symbol .  Remember the Wildcat mail accounts are firstnamelastname order.  You must click the RETRIEVE button to list the results.

What is the Favorites box for?

Use the Favorites Area to put the folders you use the most every day. This way they will be at the top where you can reach them quickly and easily. To add a folder to your favorites, right-click on the folder and select "Add to Favorites"

For additional help with the GroupWise Client or GroupWise WebAccess, sign up for one of the GroupWise classes listed in Training Tracker in the eWeber portal.

You can also view additional help at http://training.weber.edu/groupwise or contact the IT Service Desk at (801) 626-7777