Overview

TechExcel ServiceWise is your comprehensive internal help desk and IT service management solution. Automate and streamline IT services and help desk activities with configurable workflow, process management, email notification and knowledge base. Facilitate self service with a powerful web portal that includes online incident submission, status checks, online conversations and intuitive knowledge base searches.

Features and Functionality

• Single integrated solution for help desk, change management, asset management and service level agreement management.
• Customizable and easy to maintain – now you don't have to wait for a high-priced consultant to ensure that you remain up-to-date on critical internal service systems
• Standardize processes to improve service and preserve business continuity by enforcing procedure and automating task assignments.
• Comprehensive audit trail for every incident, problem, and change record for total visibility and regulatory compliance.